Frequently Asked Questions
WHERE IS MESAK BASED?
MESAK is an Australian brand based in Sydney.
WHERE DO YOU SHIP?
MESAK currently ships throughout Australia.
HOW DO I TRACK MY ORDER?
Once your order has been dispatched, tracking information will be sent by email.
CAN I CHANGE OR CANCEL MY ORDER?
Submit a request through our Contact page as soon as possible.
We will do our best to assist, however changes cannot be guaranteed once an order has entered processing or been dispatched.
HOW DO I FIND MY SIZE?
Use the Size Guide available on each product page. Measurements are specific to each MESAK garment.
CAN I RETURN MY ORDER?
Eligible items can be returned within 30 days of delivery in accordance with our Shipping & Returns Policy.
CAN I EXCHANGE MY SIZE?
Yes, subject to stock availability and our Shipping & Returns Policy.
WHAT IF MY ITEM IS FAULTY OR INCORRECT?
Submit an enquiry through our Contact page with your order information and photographs and our team will assist.
HOW SHOULD I CARE FOR MY MESAK GARMENT?
Follow the care instructions attached to the garment. Product specific care information is also available on each product page.
DO YOU SHIP INTERNATIONALLY?
Not currently.
MESAK is launching in Australia first. International shipping may be introduced in the future.
HOW DO I CONTACT MESAK?
Submit an enquiry through our Contact page.